RETURN/EXCHANGE POLICY: Each product is printed just for you! For this reason, we are unable to refund or exchange your purchase unless it is damaged. Refund or exchange requests need to be initiated within 7 days of receipt. To start the refund or exchange process, please Contact Us.
Because your product is made to order, it takes time to produce, ship and deliver. Please see below for policies related to production, shipping and delivery.
PRODUCTION POLICY: Most products are printed and ship within 3-5 days. If your product has not shipped 7 days after your order has been placed, please Contact Us or email us at contact@shopexclusivitees.com for an update.
SHIPPING COSTS POLICY: See below
|
LOCATION |
SALES AMOUNT |
SHIPPING COST |
|
United States |
Up to $44.00 |
As Calculated |
|
United States |
$44.00 and over |
FREE |
|
International |
N/A |
We only ship in the United States. |
DELIVERY POLICY: We strive to ensure your order reaches you in a timely and safe manner. Please read our delivery policy carefully to understand our shipping terms.
Shipping Method
We use third-party carriers (e.g., DHL, USPS, UPS, FedEx, etc.) to deliver our products. Shipping times and costs may vary depending on your location and the shipping method chosen at checkout.
Responsibility for Delivery
Once your order has been shipped, we are not responsible for any undelivered, misdelivered, or lost packages. We provide tracking information for each order, and it is the customer's responsibility to monitor the tracking status.
Undelivered or Misdelivered Packages
If your package is undelivered or misdelivered, please contact the carrier directly. We recommend you reach out to the carrier’s customer support to resolve any issues related to the delivery process.
Lost Packages
In the event that your package is marked as “lost” by the carrier, we are unable to provide refunds or replacements. Please file a claim directly with the shipping carrier for lost packages. You may also check with neighbors or anyone else who may have received your package on your behalf.
Address Accuracy
It is the customer’s responsibility to ensure the shipping address provided at checkout is accurate and complete. We are not responsible for any delivery issues caused by incorrect or incomplete addresses.
Returned Packages
If a package is returned to us due to an incorrect address or failure to claim from the carrier, we will contact you for updated shipping details. Shipping fees for resending the package will be at the customer's expense.
Customer Support
For any issues or inquiries related to the delivery of your order, please Contact Us or email us at contact@shopexclusivitees.com for assistance. We will assist with any issues to the best of our ability, but please note we are not liable for third-party delivery errors.
